The Accommodation Solutions Team includes Housing Solutions Officers and Therapists, offering advice on housing issues. The team can also access short term accommodation cross Cardiff and the Vale to assist discharge and avoid hospital admission.


Lynne was admitted to the University Hospital of Wales due to ongoing chemotherapy. Lynne was unable to return to her
previous property due to its poor condition so had been placed on the Immediate Housing list.


An Accommodation Solutions Officer visited Lynne in hospital and provided information about an available Step Down property at
Lydstep Flats. It was agreed that Lynne could move into the Step Down property the following day.


The Accommodation Solutions Officer met Lynne and her daughter at Lydstep Flats to show them around. During the meeting, Lynne became visibly upset about the move – despite reassurances, she was
feeling very apprehensive about living somewhere new.


However, the Step Down accommodation turned out to be a hugely positive for Lynne. She said,“It’s been great. I’ve been able to come and go as I please and get back on my feet. Everything I needed was here: heating, washing machine and tumble dryer”. The Accommodation Solutions Officer maintained regular contact with Lynne during her stay and ensured she had everything she needed.

When a permanent property became available, the Allocations Team arrange a viewing for Lynne and ensured she was fully informed about the process. Lynne was put in touch with Boomerang, who offer support to people in obtaining items for new homes. Lynne was thrilled with the support she received from Boomerang and the number of items she was able to acquire for her new property.

Looking back over her time in Step Down housing, Lynne said, “I can’t thank you enough for all you’ve done. I had more there than I did in my own house. It’s been a blessing in disguise. The views had a real calming effect on me – it’s been like therapy! I’m going to miss the views.” 68 hospital days were saved as a result of the Step Down service. Lynne has now been permanently rehoused and is starting a new life for herself whilst she continues to receive treatment.


With thanks to Lynne for sharing her story. Name has been changed. December 2018


For a printer friendly version of Lynne’s case study click here