Contact One Vale provides multi-disciplinary access to care services for adults who need support, care or protection. The service includes a Third Sector Broker who can signpost individuals to third sector services in their local area.


Naimh was discharged from hospital with pneumonia. Her husband, Craig, has Parkinson’s disease with limited mobility and as a couple they were struggling. A referral had been made to the Vale Community Resource Team and Social Services were arranging an assessment as well as support from the third sector with temporary shopping, personal care and any other issues as needed.


The Third Sector Broker followed up the referral with a phone call and was able to further ascertain the clients’ needs and provide a package of support via Age Connects Cardiff and Vale including:

 Home First Support Service: 8 visits were provided to bridge the gap whilst Naimh and Craig were waiting for statutory rehabilitation and long term support. They helped with personal care such as washing and preparation of light meals, and provided information and emotional support.

 Western Vale Good Neighbour Scheme: The service coordinator visited and offered help with shopping, transport, information on local groups and other support available via this service. Craig had a series of imminent hospital appointments so the GNS coordinator organised a volunteer to drive him to these appointments.

 Welfare Rights: The Welfare Rights officer visited and helped to fill in Attendance Allowance forms for both Naimh and Craig. They were awarded approximately £130 per week which provided a great financial relief.


Without this support, Naimh may have been readmitted to hospital and Craig’s health and well-being would have certainly deteriorated. The support gave the couple reassurance that they were well supported whilst recovering and awaiting a longer term care plan.


With thanks to Niamh and Craig for sharing their story. Names have been changed. December 2018


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